Appointments
 

To guarantee availability for your next appointment, please schedule prior to leaving the salon.
In order to ensure you receive your full service, we ask that you arrive on time. We will do all we can to accommodate guests running late, however appointments may need to be rescheduled for a later time.
Confirmation calls, emails, and texts will be made 24-72 hours prior to  scheduled appointments.

Cancellation
 

When you are unable to keep a scheduled appointment, please call 24 hours in advance to cancel or reschedule.  If canceling within 24 hours, you will be reminded of our policy.
If cancellations continue without proper notification, we will enforce a charge of 50% of the previously missed services to be paid prior to scheduling any future appointments.
 

No Shows
 

In the event of “No Showing” an appointment, the first time 50% of the scheduled service(s) will be paid prior to scheduling any future appointments. If a second “No Show” happens 100% of the scheduled service(s) must be paid prior to scheduling future appointments.  Further offenses may result in denial of appointments.

Late Arrivals

Late arrivals will be accommodated to the best of our ability, however you will be charged the full amount of the scheduled services.
 

Returns/Refunds

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-Services
If you are not completely satisfied with your service , please let us know within 7 days of the original visit.  Please call as soon as possible to reschedule.
-Product Return
Any unopened items may be returned within 30 days for a full refund.
Slightly used hair products may be retuned within 10 days if you are not satisfied.
We regret that we cannot accept returns of any opened makeup, seasonal or damaged items.
All sale/promotional products, brushes are final sale at time of purchase.

-Gift Cards

No refunds will be given for gift card purchases. Cards may be transferred to another recipient or used for the specified value. Card must be presented for redemption.

 

Services
 

Our team of professionals support one another. If you wish to experience another professional’s services, please feel free to do so without concern or hesitation.

Gratuities

Tipping is at the discretion of our guests. Gratuities can be added to all forms of payment.
Please note, gift certificates do not include gratuity unless otherwise noted.

Children

For your enjoyment and the consideration of other guests, we ask that you please set up alternative care for your children during your time with us. While we do encourage children to receive services, we want all of our clients to enjoy their experience at New Energy Salon.
If you can’t find care for your children, you must watch them at all times, and they are not to be left unattended to roam the salon. This is for their safety, because there are sharp, and hot tools about.

Payments

We accept Visa, MasterCard, Discover, American Express, cash and debit cards.
No personal checks.